As Markham embarked on the creation of a long-term strategic plan, the City needed a process to consult with citizens on issues like growth management, transit, the environment, public safety, diversity and municipal services.
Insight
With declining attendance, traditional town halls were not a viable solution for public consultation. Time-pressed citizens want to engage, but need mechanisms that permit them to do so at their convenience.
![insight](http://delviniacs.com/wp-content/uploads/2016/10/Insight-2.jpg)
![strategy](http://delviniacs.com/wp-content/uploads/2016/10/strategy.jpg)
Strategy
To engage the public and gather feedback on Markham’s strategic direction, Delvinia developed an innovative online public consultation process branded Click with Markham.
Action
Delvinia-designed an online platform where Markham residents could answer questions through an interactive survey about proposed plans for each of the City’s priorities; making them part of the democratic decision-making process. The online survey was available in eight languages and the questionnaire was also available in print.
![action](http://delviniacs.com/wp-content/uploads/2016/10/action-1.jpg)
![results](http://delviniacs.com/wp-content/uploads/2016/10/results.jpg)
Results
During the three-week campaign, more than 5,000 people visited the platform and more than 3,600 individuals filled out the online survey.